Chatham-Kent’s hydro company is trying to reassure area residents that it is doing everything it can to keep the lights on through the pandemic.
“Living and working through a global pandemic where the rules change daily if not hourly, is a challenge, but one that we are prepared for,” Entegrus President and CEO Jim Hogan says. “We have implemented emergency preparedness procedures to help our community and our staff stay safe.”
Hogan says those measures including increased payment flexibility for our customers experiencing hardship, and waiving interest charges on outstanding residential balances until June 17th.
Hogan says that while the Entegrus office may be closed to outside visitors, customer service reps remain on the job using remote access technology.
And with a number of calls from customers to adjust Time of Use billing, the company says it is working with local and provincial officials as well as the Electricity Distributors Association, but any decisions are made by the Ontario Energy Board.