Municipal officials are looking to get residents feedback on municipal service centres.
Director of Customer Service Leanne Segeren-Swayze says an online survey has been launched to get customer feedback on municipal service centres.
“We are reviewing all of the municipal centre and also the 311 services, so call centre, contact centre, those types of customer channels,” Segeren-Swayze explains. “Where customers are accessing services, whether it’s for payment or information.”
Segeren-Swayze says this is separate from the municipal service review being conducted by consulting firm KPMG, and takes a more concentrated look customer services, rather than municipal services as a whole.
“Same with everyone else in the customer service industry since COVID, we’ve certainly noticed a decline in customers coming into the municipal centres, there’s more of a demand for other channels, such as self-service options to obtain your own services online, and those types of channels.”
The survey can be found online on the Let’s Talk CK website, but can also be done over the phone, and hard copies can also be found at municipal service centres. The deadline for submissions is September 3rd.
A report, including recommendations on any potential changes, is expected back before council later this fall.