The province has unveiled a new online application and processing for social assistance, using Chatham-Ken as one of its test markets.
The new online system moves social assistance to a more mobile-friendly online application.
Assessments are done automatically, which streamlines the process and allows applicants to verify their identity without needing to come into an actual office.
“We know COVID-19 is continuing to have a significant economic impact on people, and that many Ontarians face the possibility of longer-term unemployment,” says Todd Smith, Minister of Children Community and Social Services. “Providing critical supports for people in need more quickly is our top priority. By modernizing the system we can make the application process easier for people to use, while easing the administrative burden on our caseworkers so they can spend more time with clients.”
The move online is expected to save caseworkers some of the 15 percent of their work hours usually spent reviewing applications.
Other municipalities taking part in the initial rollout include Hamilton, York, Durham, Parry Sound, Sudbury and the County of Renfrew.
